Terms and Conditions

Welcome to Nouara Rugs. By accessing our website and inquiring about our products, you agree to be bound by these terms and conditions.

About Our Rugs

All rugs are authentic Moroccan pieces, either vintage treasures or newly made by skilled artisans. Each rug is unique and may have slight variations in size, color, and pattern. These variations are part of the authentic handcrafted nature of our products.

Inquiry Process

When you inquire about a rug, Ayoub El Ghaziri will respond personally with detailed information, additional photos if needed, and pricing. All communication is handled privately and professionally.

Viewing and Purchase

For customers in or near Graz, Austria, we offer private viewings by appointment. All transactions are conducted privately, and payment arrangements are discussed individually based on your preferences and location.

Shipping and Delivery

Shipping arrangements are made privately for each purchase. Ayoub will coordinate the best shipping method for your location, ensuring your rug arrives safely. Shipping costs and methods will be discussed during the inquiry process.

Care Instructions

Each rug comes with specific care instructions based on its age, material, and construction. We recommend professional cleaning for vintage pieces and provide detailed care guidance for each rug.

Contact Information

For any questions about our rugs or these terms, please contact Ayoub El Ghaziri directly at info@nouara-rugs.at, through our contact page, or via Instagram @nouararugs.